Conditions to be eligible for the Returns & Replacement Policy:
The following guidelines are mandatory to be eligible for any return/exchange consideration:

Item(s) must be in their original, unused condition.
Replacement for items are subject to inspection and checking by the our team.
Damages due to neglect, improper usage will not be included under our Returns & Replacement Policy
Product should be accompanied with Original Product Certificate and Original/Copy of Invoice, packaging, documentation, lab certificates, discount coupons, etc

Return Policy on Loose Gemstones:

For loose gemstones, you can return the gemstone with 100% money paid for the gemstone within the 7 Day period by meeting the above conditions. Note: Shipping charges, certification charges, VAT and duties are not refundable.

Return Policy on Loose Gemstones:

Any custom jewelry created for you (rings, pendants, bracelets, etc.) cannot be returned for Money. However, you can place a return request with 7 days of delivery to request for a store credit, worth 75% of your invoice value, for use against future purchases.

Cancellation Policy

If you cancel your jewelry order, our Gems will deduct making charges of 25% off the total purchase price. If you cancel your order after opting for paid certification, our Gems will deduct the certification cost.

Note:

Shipping Charges, VAT and duties are not refundable.
Return Shipment is at customer’s cost
Payment Gateway charges, if applicable, will not be refunded. These are billed directly by the payment gateway and are not refunded.
Additionally, any additional lab certificate that may have been ordered apart from the free along with the gemstone, shall not be refunded in the return payment.
Returns will take 7-10 business days to process (from the receiving date of the product at our address). Please note that the credit card company / banks may take another week to reflect that in your account.

In case of dispute, the following terms are binding:

Our Gems does make any guarantees or warranties about the advantages or effectiveness of our products. All future results, or lack thereof, are personal in nature and are not part of the transaction as stipulated in the bill of sale.
In case of any dispute regarding the genuineness of the gemstone after its purchase from the company, the same will be tested by the company from its Government Approved and Accredited Laboratory (Like IGI, IGI-GTL) and the report of the said Laboratory in this regard shall be final and the customer shall not dispute this report and shall not insist on getting the Gemstone tested from any other Laboratory.
All disputes are subject to the Courts of Delhi Jurisdiction only and any dispute arising out of the sale of any material/gem by the company in terms of Invoice, shall be referred for Arbitration under the provisions of Arbitration & Conciliation Act, 1996 by an Arbitrator to be appointed by the Company, which shall not be objected to by the customer and the decision of the said Arbitrator shall be final and binding on the customer.